FAQ
What is your return policy?
Yes! You can return items within 14 days of delivery. See our Return Policy for details.
No worries just email us at support@epicproduct.store within 14 days of receiving your package. We’ll send you a replacement or process a refund.
What payment methods do you accept?
We accept PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How long does shipping take?
🇺🇸 USA: 3–5 business days
🇧🇼 Botswana: 15–30 business days
🇬🇧 UK/EU: 10–15 business days
🌍 Worldwide: 10–30 business days (depending on location)
Do you offer free shipping?
USA Orders: Free shipping
International Orders: Calculated at checkout (free shipping available on orders above;$100)
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
How do I find my size?
We include a detailed size guide on each product page. For additional help, check out our "How to Measure" guide or contact us we’re happy to assist!